Toyota Material Handling ranks first in Reed Research Survey
In a recent Reed Research Survey, Toyota Material Handling USA Inc. was honored with the first rank for the quality, reliability, durability and value of its parts. The study came to this decision after examining lift truck parts sold in the last year, as well as planned purchases for the coming year, attributes of products, and the service and maintenance of lift trucks. Results showed the same four categories that Toyota Genuine Parts garnered high marks in were the most important when evaluating products for possible purchase.
The independent third-party firm surveyed more than 250 Modern Materials Handling readers including plant managers, as well as warehouse and corporate management within manufacturing and distribution facilities in a number of businesses, including automotive, food and beverage, machinery and wholesale trade.
“Customer satisfaction is a cornerstone of Toyota’s philosophy, and it’s rewarding to see customers recognize the world-class quality, durability, reliability and value of Toyota Genuine Parts,” says Brett Wood, president of TMHU.
With this ranking comes the news of the retirement of Chairman and CEO Shankar Basu who will retire after spending almost a decade with Toyota. Wood, a 20-year industry veteran who has served as president of the firm since 2008, will succeed Basu.
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