Logistics Firms Falter in Supply Chain Service
According to a survey conducted by the supply chain and logistics consultancy SCALA, there is a serious disparity between logistics customers’ expectations and the reality of the services they receive. The survey also revealed that majority of logistics contractors believe that they offer a fully integrated supply chain service. However, customers who receive the service think otherwise. All logistics companies claim that they have adopted a proactive approach within a contract. However, most customers say they never receive the service as claimed by the companies.
SupplyManagement.com reports -
SCALA managing director John Perry, said: “Logistics companies see benefits in growth through being able to provide a wider range of services; a more integrated service with further benefits from increased synergy; and operational cost benefits.
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